30-Day Money-Back Guarantee for Your Peace of Mind
At Ascendum Machinery, Inc., we stand by the quality and reliability of our heavy equipment. We understand that purchasing heavy machinery is a significant investment, and we want you to feel confident in your decision. That’s why we offer a comprehensive 30-day money-back guarantee on all our equipment.
How Our Buy-Back Program Works
Program Benefits
Eligibility and Conditions
Q: What types of equipment are eligible for the buy-back program?
A: All heavy equipment purchased from Ascendum Machinery, Inc. is eligible for the 30-day money-back guarantee.
Q: How do I initiate a return?
A: Contact our customer service team at (864) 740-7255 or sales@ascendum-machinery.com within 30 days of delivery to initiate the return process.
Q: Will I be responsible for return shipping costs?
A: In most cases, the customer is responsible for return shipping costs. However, specific terms may vary, so please discuss with our customer service team.
Q: How long does it take to receive my refund?
A: Once the equipment is returned and inspected, we will process your refund promptly. The exact timing may vary depending on your payment method and financial institution.
Q: Can I exchange the equipment instead of getting a refund?
A: Yes, if you prefer to exchange your equipment for a different model, we can facilitate that as well. Please contact our customer service team to discuss your options.
For more information about our buy-back program or to initiate a return, please contact us!
Mon – Fri 8:00 AM – 5:00 PM
Sat CLOSED
Sun CLOSED
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